Frequently Asked Questions
Here are answers to some questions you might have:
What are the delivery fees?
There is no delivery fee for any order over $60 and within our 20-mile Delivery Route Map. Orders under $60 have a $10 delivery fee. Orders between 20-30 miles have a $20 delivery fee. Anyone orders farther away than 30 miles are subject to driver availability. Please contact firstname.lastname@example.org or call 410-500-5386 to inquire.
How will I know the menu?
Menus are posted on the Pearlstone Kitchen website and are for an entire month. Check back for specialty items that pop up from time to time, based on availability!
How will I know if the particular meal I want is sold out?
With our new A La Carte menu we hoped to have more availability for all. Our menus and order forms will say SOLD OUT or have the item greyed out if it is not available on any given date.
What’s with the soup?
Pearlstone Kitchen makes delicious and hearty soups! Our wonderful housemade soups are now available on our Pearlstone Kitchen menu and are feeding people in our community as part of our Emergency Food Response.
What does Pearlstone grow?
Many of the delicious vegetables and herbs used in our Pearlstone Kitchen items are grown on our land. All Pearlstone Farm Produce is Certified Organic. We are proud to feature in our monthly food items and now offer it by the Farm Box. Each box contains a selection of three freshly harvested seasonal vegetables (3-6 lbs total) and 1 fresh herb bundle.
What are we harvesting in July? Zucchini | Cucumber | Tomatoes | Tomatillos | Garlic | Lettuce | Kale | Parsley | Thyme | Rosemary | Mint
What is the Kosher supervision?
Pearlstone Kitchen is under the supervision of the Orthodox Union (OU). All food will be wrapped and sealed in our kitchen before delivery.
What do the (M), (D) and (P) on the menus mean?
Since we are a Kosher facility, we separate our meat and dairy cooking and use different equipment. (M) is our way of saying that the particular item was cooked on the meat side of our kitchen. (D) means that the particular item was cooked on the dairy side of our kitchen. Items that are Vegetarian may have been cooked on the meat or dairy side, but do not contain meat. Vegan items may have been cooked on the meat or dairy side but do not contain any animal products or byproducts (such as honey). (GL) means gluten free. (P) means parve, which are items that are nether meat nor dairy.
What is the item doesn’t specify (M) or (D) on the menu?
Any item that doesn’t specify (M) or (D) is Vegetarian and Parve. Those items could have been cooked on either the meat or dairy side but do not contain meat or dairy. Because we are now using an A La Carte menu, customers have the ability to order items for several meals and items could have come from both sides of the kitchen. Any customer who would like more information on where their items were made can contact email@example.com or call 410-500-5386.
What COVID-19 precautions are you taking?
All food service staff are trained in safe and sanitary food handling practices. In addition, all cooks and delivery drivers have completed both the ServSafe COVID-19 Precautionary training for Takeout and Delivery service.
We abide by all Baltimore County Department of Health codes and regulations. Daily deep cleaning and sanitizing of all areas of our facility with approved disinfectants occur, including all surfaces and places of contact such as door handles and restrooms. All staff have their temperatures taken at the beginning of each shift and before entering the kitchen area. All food service staff and delivery drivers are required to wear masks and gloves at all times while preparing and handling food. Gloves will be changed at least every 30 minutes, during food preparation and hands washed each time gloves are changed, as well as anytime one enters the kitchen. All food items will be packaged and sealed inside the kitchen before taken for delivery, to maintain Kashrut and to avoid possible contamination. All food will be delivered cold, with applicable reheating instructions, to ensure best quality and food safety. All food will be delivered at your doorstep with contactless delivery.
What is contactless delivery?
Contactless delivery means that your food will be delivered to your door without any need for you and the driver to interact. If you want to offer your driver a tip, please add the tip to your order online. Friendly smiles and waves through the window are always appreciated!
Can I send a meal to someone else?
Pearlstone Kitchen meals make great gifts! You can order any meal and have it delivered to someone else. The delivery address and the payment address do not need to be the same. Pearlstone Kitchen meals are a thoughtful way to let others know you are thinking of them: teachers, neighbors, friends and family, healthcare workers, and others. Who’s on your list?
Can I send a meal to a healthcare hero?
Pearlstone Kitchen meals are feeding the frontline! Meals for healthcare heroes are $20 and you can donate as many meals as you would like. Pearlstone is proud to be in partnership with LifeBridge Health. Donate one meal to a caregiver or feed a whole team! We will deliver dinner to Lifebridge facilities: Sinai Hospital and Levindale Hebrew Geriatric Center & Hospital.
Can I get something from Pearlstone Gift Shop delivered at the same time as my meal?
We are working on it! Check our Pearlstone Kitchen website for more information on how to order some goat milk soap or a handmade ceramic mug!
Does the food come warm or cold?
Cold. All meals come fully prepared and temperature is based on safe food handling requirements. Cold items such as salads and desserts will come cold. Hot items such as entrees and soups will come cold with reheating instructions.
When is the last moment I can order a meal?
We accept orders until 48 hours before the date. Last chance to order Monday delivery is the previous Friday at 5 pm. All other meals deadlines are 12 pm i.e. Tuesday delivery must be ordered by Sunday at 12 pm, Wednesday delivery must be ordered by Monday at 12 pm, etc.
Still have questions? No problem. Send any questions you might have to firstname.lastname@example.org.